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Apply for LIHEAP and Furnace Repair & Replacement

The steps below walk your through the application process from start to finish.

Start Online Application by clicking here
Call and intake site to apply via phone

Before You Apply

Do you meet the NEW, EXPANDED income guidelines?
INCOME GUIDELINES
Family Size 1 2 3 4 5 6 7 8
30-Day Income $2,127 $2,873 $3,620 $4,367 $5,113 $5,860 $6,607 $7,353
Do you have your documents ready?
LIHEAP and the Furnace Repair & Replacement Program

Proof of 30-day gross income for every household member ages 18 and older (Wages, Social Security Benefits, TANF, AABD, Unemployment, proof of cash wages, etc.)

Income for children who receive child support or Social Security Benefits

Social Security cards for every household member. Proof of Social Security numbers of all household members. For proof of Social Security or Supplemental Security income benefits go to socialsecurity.gov/myaccount for an instant letter.

Current heat and electric bills if you pay for your home energy directly. (Must provide entire bill)

Applicants that have their utilities included in the rent must bring proof of rental agreement stating monthly rental amount, that utilities are included, and landlord contact information. (Rent costs must be greater than 30% of current household 30-day gross income)

Additional Documents to Apply for the Furnace Repair & Replacement Program

Two proofs of home ownership, one of which must be the current property tax bill that shows the customer’s full name and property address. The second proof can be a mortgage or loan statement dated within the last 90 days or any Recorded County Court Record. If mobile-homeowner only the vehicle title is needed. 

Application Process

Step One
Fill out the pre-application online to see if you are eligible.

If you do not have access to a computer, please reach out to our intake sites via phone to get the ball rolling. Locate your local site here.

  • If you provided an email address, you will receive a confirmation email with instructions on how to complete your application by uploading your documents within 72 hours.
  • If you did not provide an email address, you will receive a confirmation letter in the mail with instructions on how to complete your application by uploading your documents within 2-3 weeks.
Step two
Send Your Documents

Your application is not complete until we receive all necessary documentation. Please note that your application ID will be included in your confirmation email or letter. You can send your documents online, via fax, or by mail.

SUBMITTING DOCUMENTS ONLINE

If your documents are on your computer, you can upload them as soon as you receive your email confirmation after submitting the pre-application.

Upload documents here using the Uploads tab in the application portal.

A screenshot of the application portal highlights the second tab, which is the Uploads tab, with a red arrow.

You may also use your mobile phone to take pictures of the documents. These videos walk you through how to use your Android or iPhone to upload documents.

Android

iPhone

If you need support, please call your local intake site. They will be able to help. Please note that due to increased demand for our programs, wait times may be longer than usual.

SUBMITTING DOCUMENTS VIA FAX

If you prefer to fax your documents, please include a cover sheet that includes your name, address, and application ID number. Our fax number is (312) 795-1037.

SUBMITTING DOCUMENTS VIA MAIL

We also accept documents by mail! Please include your name, address, and application ID number. You can address the envelope to:

CEDA – ATTN: Energy Services
567 W. Lake Street, Suite 1200
Chicago, IL 60661
Step three
Complete your eSignature (If Uploading Documents Online)

In the third tab of the application portal, agree to the terms and conditions and input your eSignature.

A screenshot of the application portal highlights the second tab, which is the eSignature tab, with a red arrow.

If you need support, please call your local intake site. They will be able to help. Please note that due to increased demand for our programs, wait times may be longer than usual.

Step four
Check your application status

Reviewing your application status can help you understand if there are any other documents we need you to upload or if we are missing your universal signature. Check your status here.

You may be eligible for other programs

Please review our Find Services page to learn more.